Float State Etiquette:
We ask that you arrive 20 minutes prior to your first scheduled spa appointment so that you may relax and not feel hurried into your spa experience. Unfortunately, late arrivals cannot receive an extension of scheduled treatments. Additionally, parking can be a bit difficult here at Dos Lagos so please plan accordingly.

Cancellations / No Shows:
As a courtesy to other spa guests and with consideration for the spa’s therapists, we request that all guests using the Spa extend a courteous 12-hour cancellation notice to reschedule or cancel any single spa treatment appointment. If less than the cancellation time/hours notice is given, full service price of the treatments will be billed. If you need to reschedule or cancel your appointment, simply email or call the studio at 951.663.4888

Late Arrivals:
Unfortunately, late arrivals may not receive extension on services booked, however, we will do our best to accommodate you. Because we want you to experience the utmost in enjoyment and relaxation during your visit here, we invite you to arrive at least 20 minutes early for your spa treatments and to linger after.

Refunds:
There are no refunds for gift cards, gift certificates, memberships or online purchases. You cannot transfer services from series before or after expiration. Please make sure you are ready to commit to yourself and services before purchasing!