​​INTRODUCTION

Float State (“Float State,” “we,” “our,” or “us”) respects your privacy and is committed to protecting it through our compliance with this policy.

This Privacy Policy describes the types of information we may collect from you or that you may provide when you visit our website, www.floatstate.com (the “Website”), interact with our social media pages, or visit our spa location at 2785 Cabot Dr., Suite 125, Corona, CA 92883 (collectively, the “Services”). It also explains our practices for collecting, using, maintaining, protecting, and disclosing that information.
By accessing or using our Website, booking an appointment, or using our Services, you agree to this Privacy Policy. If you do not agree with our policies and practices, please do not use our Website or Services.

Float State is a privately owned and operated wellness spa and is not a franchise. We do not share customer information with any franchise network or parent company.

CHILDREN UNDER THE AGE OF 16

Our Website and Services are not intended for children under 16 years of age. We do not knowingly collect personal information from anyone under 16.

If you are under 16, do not use or provide any information on our Website, register an account, make a purchase, or provide any personal information to us. If we learn that we have collected information from a child under 16 without verified parental consent, we will delete that information.
 

If you believe we might have information about a child under 16, please contact us immediately at team@floatstate.com.

INFORMATION WE COLLECT ABOUT YOU AND HOW WE COLLECT IT
 

• We collect several types of information from and about users of our Website and Services, including:

• Personal Information: Your name, postal address, email address, phone number, or payment details.

• Service Information: Appointment details, membership preferences, or forms you complete before services (for example, cryotherapy or sauna waivers).

• Wellness Intake Information: Certain services may require you to voluntarily provide limited health information to ensure safety and suitability.

• Technical Information: Your IP address, browser type, device type, operating system, and Website usage data.

• Communication Data: Messages, inquiries, or feedback submitted through contact forms, email, or social media channels.

• Marketing and Survey Data: Information you provide when subscribing to emails, participating in promotions, or responding to surveys.​

 

We collect this information in the following ways:

• Directly from you when you provide it, such as when booking appointments, making purchases, or signing up for communications.

• Automatically as you navigate the Website, through cookies, analytics, and other tracking technologies.

• From third-party services such as booking or payment processors (for example, FloatHelm, Stripe, or Square).

AUTOMATIC DATA COLLECTION TECHNOLOGIES

As you interact with our Website, we may use technologies that automatically collect certain information about your device and browsing actions, including:

Details of your visits (traffic data, location data, logs, and usage information).
Browser and device characteristics (IP address, operating system, browser type).
The technologies we use include:
Cookies: Small text files stored on your device to enhance your browsing experience. You can disable cookies through your browser, but doing so may limit functionality.
Web Beacons and Pixels: Small graphics or code used to track engagement, email interactions, and the effectiveness of marketing campaigns.
We may use this information to understand visitor behavior, personalize experiences, and improve our Website and Services.

HOW WE USE YOUR INFORMATION

We may use the information we collect about you to:

• Operate and present our Website and its contents.

• Schedule and manage appointments, memberships, and purchases.

• Provide you with information, products, or services you request.

• Send booking confirmations, reminders, and account notifications.

• Improve our services, website, and customer experience.

• Process payments and prevent fraudulent transactions.

• Send promotional materials, special offers, or newsletters (if you have opted in).

• Respond to inquiries and provide customer support.

• Comply with legal obligations and enforce our terms and policies.

• We may also use aggregated, non-identifiable data for statistical or analytical purposes to improve our business operations.

DISCLOSURE OF YOUR INFORMATION

We may disclose personal information that we collect or that you provide as described in this Privacy Policy:

• To service providers who support our business operations (such as website hosting, scheduling, payment processing, marketing, or analytics). These providers are contractually obligated to protect your data and use it only for the purposes we disclose.

• To comply with legal obligations, including responding to subpoenas, court orders, or lawful government requests.

• To protect rights and safety, including enforcing our policies or investigating potential violations.

• In the event of a business transfer, such as a sale or restructuring of Float State, in which case customer data may be included as part of transferred assets.

• We do not sell or rent your personal information.

​

CHOICES ABOUT HOW WE USE AND DISCLOSE YOUR INFORMATION

We aim to provide you with control over your personal information:
Marketing Communications: You may opt out of promotional emails by following the “unsubscribe” link in any email or by contacting us at team@floatstate.com.
Cookies and Tracking: You can set your browser to refuse cookies or to alert you when cookies are being used.
Third-Party Advertising: We do not control third-party tracking technologies, but you may opt out of targeted ads by visiting the Network Advertising Initiative (NAI) or Digital Advertising Alliance (DAA) opt-out pages.
Even if you opt out of marketing communications, we may still send transactional or account-related messages (for example, booking confirmations).
 

ACCESSING AND CORRECTING YOUR INFORMATION
 

You may review and update your personal information by contacting us at team@floatstate.com.
 

We may not accommodate a request to change or delete information if doing so would violate a legal requirement or contractual obligation.
 

DATA SECURITY
 

We have implemented reasonable physical, electronic, and administrative safeguards designed to protect personal information against accidental loss and unauthorized access, use, alteration, or disclosure.
All payment transactions are encrypted and processed through secure third-party providers. However, no method of data transmission or storage is completely secure, and we cannot guarantee the absolute security of your information.
 

DATA RETENTION

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When information is no longer needed, we securely delete or anonymize it.

YOUR CALIFORNIA PRIVACY RIGHTS

If you are a California resident, you have the right to:

• Request disclosure of the categories and specific pieces of personal information we collect.

• Request deletion of personal information, subject to legal exceptions.

• Opt out of the sharing of your personal data for marketing purposes.​

To exercise these rights, please contact us at team@floatstate.com. We will verify your identity before processing any request and respond as required by the California Consumer Privacy Act (CCPA).
Float State will not discriminate against you for exercising your privacy rights.

CHANGES TO OUR PRIVACY POLICY

We may update this Privacy Policy periodically. The “Last Modified” date at the top of this page indicates the most recent revision. If we make material changes, we will post them prominently on our Website.
Your continued use of the Website or Services after changes have been posted constitutes acceptance of the updated policy.
 

CONTACT INFORMATION

To ask questions, request information, or exercise your privacy rights, please contact us:

Float State

Phone: (951) 663-4888

Email: team@floatstate.com
Address: 2785 Cabot Dr., Suite 125, Corona, CA 92883